A report on work from home future in India
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A new global research report by Lenovo of 20,262 workers worldwide, has revealed that 74% of survey respondents from...
How to future-proof customer experience for a digital-first ‘new normal’
COVID-19 has accelerated CX trends that were already percolating for some time: the crisis has become a catalyst pushing more customers
Technology Adoption in 2020 is encircled 3 Phases
At LogMeIn we have seen first-hand the process by which many businesses have worked through the challenges of having the majority of their workforce work remotely while keeping them connected and productive
Its Great to Put Your Webinars to Work on GoToStage!
GoToStage collects organizers’ content from their channel pages into a one-page hub for on-demand webinars, making it more discoverable by viewers
The Office and the Future of the Conference Room
What we need is a creative approach to the conference room
Visual Engagement Tools Deliver Great CX: What You Need to Know
These tools will allow agents to create a more personal and secure customer experience at any distance
How security teams can address reputational issues while accompanying operational challenges
To shift the perception of security teams as business blockers, they must be proactive in demonstrating their impact – but how can this be achieved?
27% Call Centers will switch to Work From Home permanently: Ozonetel Study
53% businesses reported a drop in productivity of call center agents
What Remote Teams Need to Know About the 2020 DBIR
In particular, password-protected accounts are vulnerable if credentials are ever stolen, whether through phishing, keylogging, social engineering, or other attacks
Digital Customer Engagement for the New (Ab)normal
The economic meltdown, triggered by Covid, requires businesses to do even more with even less and customer service is no exception to this new reality
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Park Place Technologies appoints David Cramer as President of Software, Managed and Professional Services
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Tech Mahindra sets-up Quantum CoEs in Finland and India to bolster innovation across sectors
Makers Lab, the research and development arm of Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services & solutions, sets...
