Security for remote IT: How to protect against Phishing and Scamming
In this COVID-19 world we’re in, unfortunately, there are scammers out there who will use remote tools maliciously. As IT departments transition to becoming...
How to evolve your customer engagement practices to improve CX, agent satisfaction and revenue
Digital-first customer engagement has never been more important than today, especially amidst a business landscape shaped by COVID-19 where the majority of customers are...
PeopleKeys conducts secure virtual training with the help of GoToMeeting and LastPass
When the COVID-19 pandemic unexpectedly forced businesses and their employees to work remotely for the foreseeable future, PeopleKeys was faced with a unique challenge....
How work from anywhere can help reduce all migration woes?
Just a few months ago, we all had seen the news flashes highlighting the plight of hundreds of people stranded in airports, railway stations...
The top priority for IAM and Remote Work
By Matthew Dubie
Until recently, the choice to work remotely was often one of convenience. Whether working from home to accommodate a doctor’s appointment or...
How two customer support teams tackled remote work during a global pandemic
The early days of COVID-19 were a make or break moment for so many service and support teams. The virus drove a radical shift...
New report puts spotlight on the future workplace of 2030
The latest Ericsson IndustryLab report, The Dematerialized Office, brings insights about the sentiments of white-collar employees and their expectations for their future workplace.
Before the...
Customer Spotlight: How LastPass Identity provides unified security for a technology company
By Rebecca Stone
As a growing technology company, Natterbox employees require access to multiple cloud-based sites in order to complete their daily tasks. However, managing the...
Four ways customer self service prepares your business for the new normal
By Chuck Leddy
Customer self-service (CSS) is a win-win for all involved in today’s uncertain business landscape, one where remote work and digital-first interactions have...
37 percent of the engineering workforce find stretched working hours most challenging during remote...
India’s largest IP-driven incubation lab, BridgeLabz recently surveyed its more than 1000 alumni. The online survey theme ‘Challenges faced by engineers working from home’...
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Genesys celebrates partner success at the 2022 APAC Partner Conference
Genesys recognised its partners with several partnership excellence awards during the 2022 APAC Virtual Partner Conference for their proven success in advancing and elevating...
Park Place Technologies appoints David Cramer as President of Software, Managed and Professional Services
David Cramer has been named President of the Park Place Technologies Software, Managed and Professional Services Strategic Business Unit. In this newly created role,...
Tech Mahindra sets-up Quantum CoEs in Finland and India to bolster innovation across sectors
Makers Lab, the research and development arm of Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services & solutions, sets...
