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What can support organizations do today in preparation to meet and exceed future customer expectations? Customer engagement continues to rapidly evolve, with new channels emerging and being adopted by customers, and new technologies changing the way companies interact with customers. Innovative consumer firms introducing new interaction capabilities influence customers, who wonder why enterprise support continues to lag in adopting new approaches.
Download this complete report to learn how to prepare for the customer experience of the future, and what the implications are across the people, processes, and technology required.
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