Tag: Customer Service
Integrating the role of digital evolution and the future of customer service
By Aaron Fernandez, Co-Founder, Kilowott
Technology has become increasingly embedded in every aspect of customer interaction with brands over the last decade, from advertising and...
84% of Indian consumers feel like service is an afterthought: Zendesk Study
Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on customer experiences as 94% of Indian...
Automation Anywhere launches new contact center solutions
Automation Anywhere introduced Automation Anywhere solutions for Contact Centers- a cloud-native, AI-driven automation solution that empowers enterprises to deliver better customer service faster.
Today, customers...
Druva forefronts Industry with Best-in-Class Customer Support for its Cloud Platform
Druva Inc. announced that it has been recognized as one of the highest-rated SaaS companies for customer service. An independent evaluation and analysis by...
Axis Communications upgrades support tools to service Cloud for improved customer service
Axis Communications has announced the upgradation of support tools to service cloud for improving and enhancing customer satisfaction. The recent upgradation integrates different tools...
Canon India reveals its focus on market engineering
Canon India has shared its plans to further augment its expertise in the customer service domain. Referred to as Market Engineering at Canon, the...
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Ingram Micro’s Strategic Vision: Diego Utge and N.S. Bindra Discuss Innovation, Customer Centricity, and...
In an exclusive conversation with Diego Utge, EVP and Group President – APAC, Ingram Micro, and N.S. Bindra, SVP and Chief Country Executive, Ingram...
Genesys celebrates partner success at the 2022 APAC Partner Conference
Genesys recognised its partners with several partnership excellence awards during the 2022 APAC Virtual Partner Conference for their proven success in advancing and elevating...
Park Place Technologies appoints David Cramer as President of Software, Managed and Professional Services
David Cramer has been named President of the Park Place Technologies Software, Managed and Professional Services Strategic Business Unit. In this newly created role,...