Tag: Customer Experience
What will keep the C-Suite busy in 2022-23?
Written by: Jagannadh Kanumuri, President & CEO, ACI Infotech
From AI to tackling cybersecurity threats, and focusing on customer experience, here's what the C-suite should...
Role of Data Science and AI in customer service management
Written by: Rohan Joshi and Sudhir Prabhu (co-founders of Wolken Software)
Customer connections are critical for the success of your firm. The quality of your...
Gupshup ties up with Truecaller to help enterprises improve customer experience
Gupshup announced a technology partnership with Truecaller, the global platform for verifying contacts and blocking unwanted communications, to empower enterprises with access to advanced...
Tech Mahindra collaborates with Yellow.ai to transform enterprise customer experiences with conversational AI
Tech Mahindra announced a collaboration with Yellow.ai, the world’s leading next-gen total experience (TX) automation platform to transform enterprise customer experiences with conversational Artificial...
BlueKaktus supports top fashion brands to achieve superior customer experience
If the fashion industry had the word of the year, ‘transformation’ seems to be the judicious word to describe the industry’s journey in the...
VouchPro enhances virtual customer experience with artificial intelligence (AI)
VouchPro integrates artificial intelligence (AI) to improve virtual attendee experience for events hosted on the VouchPro platform. The company has been putting in significant...
Changing role of automation in NBFC
Written by: Ladislav Simicek, CIO, Home Credit India
Technology is no longer a luxury at the disposal of few. It has now been weaved into...
Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and...
Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has announced a strategic partnership with...
Visual Engagement Tools Deliver Great CX: What You Need to Know
These tools will allow agents to create a more personal and secure customer experience at any distance
How to future-proof customer experience for a digital-first ‘new normal’
COVID-19 has accelerated CX trends that were already percolating for some time: the crisis has become a catalyst pushing more customers
Latest article
Genesys celebrates partner success at the 2022 APAC Partner Conference
Genesys recognised its partners with several partnership excellence awards during the 2022 APAC Virtual Partner Conference for their proven success in advancing and elevating...
Park Place Technologies appoints David Cramer as President of Software, Managed and Professional Services
David Cramer has been named President of the Park Place Technologies Software, Managed and Professional Services Strategic Business Unit. In this newly created role,...
Tech Mahindra sets-up Quantum CoEs in Finland and India to bolster innovation across sectors
Makers Lab, the research and development arm of Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services & solutions, sets...
