Tag: Call Centers
27% Call Centers will switch to Work From Home permanently: Ozonetel Study
53% businesses reported a drop in productivity of call center agents
Ozonetel launches AI-powered speech analytics dashboard for call centres
Ozonetel has launched an AI-powered Speech Analytics Dashboard for Call Centers. Speech Analytics is the process of analysing any voice recording using AI-based tools....
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Ingram Micro’s Strategic Vision: Diego Utge and N.S. Bindra Discuss Innovation, Customer Centricity, and...
In an exclusive conversation with Diego Utge, EVP and Group President – APAC, Ingram Micro, and N.S. Bindra, SVP and Chief Country Executive, Ingram...
Genesys celebrates partner success at the 2022 APAC Partner Conference
Genesys recognised its partners with several partnership excellence awards during the 2022 APAC Virtual Partner Conference for their proven success in advancing and elevating...
Park Place Technologies appoints David Cramer as President of Software, Managed and Professional Services
David Cramer has been named President of the Park Place Technologies Software, Managed and Professional Services Strategic Business Unit. In this newly created role,...